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FAQ:

Q: How to order?

A: inquiry >> discuss machine details >> quotation >> confirmation layout and contract >> payment in advance >> order to factory >> inform customer >> paymet balance >> contact ship booking container >> load container >> inform all documents >> made original documents >> sent documents to customer by express >> inform customer and follow tracking >> after customer inform arrange technology after-sales service.


Q: About MOQ?

A: As customers’ options.


Q: About customization?

A: ODM/OEM business partner will be warmly welcome.


Q: About sample and freight?

A: No Sample,


Q: About price?

A: Price is based on QTY, payment terms, time of delivery.


Q: How to request machine?

A: you just tell us:

Which effect you need?

Which size for work before work or finish work?

Which material tiles? Stone cutting machine certificate:

How about machine capacity?


Q: Are you manufacturer or trading company?

A: We are manufacturer that has our own factory, technical Dept., marketing and after sale service teams.


Q: What is your advantage?

A: Firstly we are manufacturer, you could get best price without paying any commission. Secondly, we provide advisory machinery, debugging, maintenance and fault handling package of services. Thirdly, we offer customized overall solutions and one stop service. Both of our machine and diamond tools are excellent. Fourthly, we give you technology support on not only machine, but also diamond tools. Finally, better and lower cost after-sale service could be provided thanks to our worldwide network.


Q: When can you ship my order?

A: Normally 15-20days after advanced payment is received. The exact delivery date will be advised after order is confirmed. We will try our best to deliver soonest, if you need them urgently.


Q: How long is the warranty period for machine?

A: one year !


Q: How do I install and operate the machine, after receiving it?

A: For simple machine, we will provide sufficient installation, operation and maintenance instruction and videos, which will make the whole thing as simple as possible for users. For high-tech machine, our engineers can fly abroad to help you install & debug the machine, and teach you how to operate and maintain the machine properly in the future.


Q: Dose this machine pass CE certificate?

A: yes, this machine passed European CE certificate and meet safety standard.


Q: How fast of speed:

A:Speed depends on customers’ materials and cutting requirement, and customers can adjust speed parameters.


Q: How about your company’s control system?

A: we set up a special QUALITY CONTROL DEPARTMENT inside of the factory. Therefore there is a strict control for each process, and we have regulated the standards for welding process machining process, assembly process, manufacturing process and packaging process, etc.


Q: How can you guarantee the production quality?

A : we have strictly quality control system in our production process. All products must through double check during every manufacturing process. Requirement of customers and quality of products will be full guaranteed.


Q: How to get the most suitable model with competitive price?

A : please tell me what's material you want to cutting or engraving? And what’s Max. size of carved material? Do you mainly engrave or cut? If cut, what is your Max. cutting thickness? Would you mind showing me your sample pictures?